FAQs
What is your returns policy?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed. We will not accept items in any other condition and they will be sent back to you at your own shipping cost.
To make a return, you can contact us at sillywagz@hotmail.com. Please make sure to state your order number and reason for return. You must provide a tracking number for the returned goods. Items sent back to us without first contacting us will not be accepted.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will also require photo's of the faults so please do so immediately.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
Due to the possibility of our stock running out we do not accept exchanges. We recommend following the above returns policy and then re-purchasing your desired size/colour.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note this does not include the original shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed. We will not accept items in any other condition and they will be sent back to you at your own shipping cost.
To make a return, you can contact us at sillywagz@hotmail.com. Please make sure to state your order number and reason for return. You must provide a tracking number for the returned goods. Items sent back to us without first contacting us will not be accepted.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will also require photo's of the faults so please do so immediately.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
Due to the possibility of our stock running out we do not accept exchanges. We recommend following the above returns policy and then re-purchasing your desired size/colour.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note this does not include the original shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
When will I receive my order?
Every single item we sell is handmade meaning we can't always get orders out same day. Our current processing time is 1-2 weeks. Please note this does not include shipping.
We try to get all orders out the door ASAP but please expect some delays with Australia Post which are out of our control.
If you wish to upgrade your shipping to Express, you may do so at checkout.
What is your Shipping?
AUSTRALIAN SHIPPING: Australia Post
- Free standard shipping on all orders over $100AUD.
- Standard shipping $8
- Express shipping $12
INTERNATIONAL SHIPPING: DHL Express
-New Zealand:
-China:
-USA & Canada:
-UK & Ireland:
Taxes/Duties for International Shipments:
Duties and taxes are not included in the checkout total. These are determined by the customs agency in the destination country and are collected at the time of delivery by the recipient.
Silly Wagz is not responsible for these fees.
Where are you located?
We are located in Geelong, Australia!
Are your products handmade?
Yes they sure are! All of our products are 100% handmade!
Can I make changes to my order?
If you have accidentally purchased the incorrect size, or have given the wrong address, please send through an email ASAP.
Please note, if we do not see your email on time we will be sending the item purchased to the address given.
Please note, if we do not see your email on time we will be sending the item purchased to the address given.
Is your packaging eco-friendly?
Yes!! We use cardboard/paper to package our orders but if your item is packaged in plastic it is either 100% recycled plastic or 100% plant based!
Do you do wholesale?
We sure do! If you are interested in wholesaling our Silly Wagz gear just send us a message at sillywagz@hotmail.com and we will be in contact ASAP.